Your details.
Your control.
Quotation chat
When you send a message, your conversation and event details are sent through our server to OpenAI to understand your requirements and prepare a reply. Our pricing rules calculate supported estimates. If you provide a venue without its location, we may use a web search to identify the venue’s location.
Your draft
The chat, event details and Shot List selections are held in this tab’s memory. We do not create a customer account or quotation history. Closing the quotation panel keeps your chat available; refreshing or closing the tab clears it. Use Reset chat to start again. Shot Lists can be copied or opened in WhatsApp.
AI and search processing
AI requests are made server-side with response storage disabled in our requests. This does not remove the provider’s own processing and retention practices. Venue searches use the venue name. Avoid sending confidential documents, guest lists or sensitive personal information. You can contact our team directly on WhatsApp instead of using the chat.
WhatsApp and downloads
WhatsApp links prepare a message. You review and send it yourself. Sent messages are then handled by WhatsApp and our team. Downloaded quotations are generated in your browser and saved on your device.
Chat usage
Where usage measurement is enabled, we record chat openings, message submissions, budget views, WhatsApp contact clicks and errors. These events do not include message text, event details, contact information or stored IP addresses. A random identifier groups events within this loaded webpage; it is not saved in cookies or browser storage and changes on a full reload. A contact click does not tell us whether a WhatsApp message was sent or a booking was made.
Improving our answers
Where question review is enabled, we keep a short summary of service questions, a reviewed-answer reference and the AI reply so our team can identify missing information and improve approved answers. We apply automated masking for contact details and event identifiers; this may not remove every identifying detail, so avoid sensitive information. We do not use customer questions to automatically approve business policies or create a full chat-history archive. Review records are kept in private storage and limited to the most recent 1,000 entries. Records older than 30 days are removed by scheduled cleanup and when new records are written. Contact our team about a recorded question.
Technical data
Our server uses temporary request counters to limit API use. Hosting and service providers may process request metadata, such as IP addresses and timestamps. Apart from the question-review summaries described above, the application does not intentionally log full chat contents or send them to analytics.
Delivered photos and videos
Delivered files are retained for three months. Please download your files from Google Drive or Dropbox and keep your own copy.
Contact
For questions about your event details or messages you have sent us, contact HeroShot by Amo Media Solution at ask@bookheroshot.com or on WhatsApp at +60 12-486 6836.